Personal Information We Collect
When you book a room or use our services, we may collect the following personal information:
- Name and contact information (e.g., address, phone number, email address)
- Nationality, passport, visa, or other government-issued identification data
- Employer details (for business-related bookings)
- Payment information (e.g., credit card number)
- Reservation details (e.g., dates of stay, room type)
- Prior guest stays or interactions, goods and services purchased, special service and amenity requests
- Information about your preferences, including your interests and other relevant information that we learn about you during your stay such as special requests or needs (e.g., dietary restrictions, accessibility requirements)
- We may also collect information from you when you interact with us through our website or social media channels
How We Use Your Personal Information
We use your personal information to:
- Process your reservation and payment
- Provide you with the services you requested
- Make your current and future stays and experience with us more enjoyable
- Communicate with you about your reservation and any special requests.
- Improve our services and offerings
- Comply with legal and regulatory requirements
- By booking, you authorize The Incline Lodge to send text messages and emails with details regarding your reservation information and other offers. Message/data rates may apply. Consent is not a condition of purchase.
We may also use your personal information for marketing purposes, such as to send you promotional emails or offers about our hotel. You can opt out of these communications at any time by following the unsubscribe instructions in the email.
How We Protect Your Personal Information
We take the security of your personal information seriously and have implemented appropriate measures to safeguard it.
We use industry-standard encryption technology to protect your payment information when you make a reservation through our website. We restrict access to your personal information only to those employees who need it to provide you with our services.
We will not sell, trade, or otherwise transfer your personal information to third parties, except as required by law or as necessary to provide you with our services.
Your Rights Regarding Your Personal Information
You have the right to access, update, and delete your personal information that we have collected. If you wish to exercise these rights, please contact us using the information provided below.